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Refund policy

Last updated: 1 November 2026

You can ask for a full refund for any reason within 14 days of purchase.

How to request a refund

Our orders are processed by Paddle.com, our reseller and Merchant of Record. To request a refund, go to paddle.net and find your order using the email address you bought with. You can also write to us at hello@shadowgapstudio.com and we will arrange it with Paddle for you.

Refunds are made by Paddle to the original payment method. When a refund is issued, the license key is deactivated.

Refunds are handled under Paddle's refund policy. Where the law of your country gives you a longer period or more rights, those apply.