← Shadowgap

Privacy policy

Last updated: 1 November 2026

Shadowgap is a trading name of I/E Irakli Jokhadze (individual entrepreneur registered in Georgia), 1 Shalva Nutsubidze St, Kutaisi, Georgia. We are the controller of the personal data described here. We collect only what is needed to sell and support the software. Privacy contact: hello@shadowgapstudio.com.

What we collect and why

• Order details (name, email address, country, license type, license key), received from Paddle when you buy. We use them to deliver your license, send the updates you are entitled to and answer support requests. Legal basis: performing our contract with you.
• Activation data (an identifier of your computer and the time of activation), stored when you activate the software. We use it to check the license and the activation limit. Legal basis: performing our contract and our legitimate interest in preventing license abuse.
• Emails you send us, used to reply to you. Legal basis: our legitimate interest in answering you.
• Technical logs (IP address, browser, time of request), kept by our hosting provider to run the site and the license server securely. Legal basis: our legitimate interest in security.

Payment card details are handled by Paddle and never reach us.

Who we share it with

• Paddle.com, our reseller and Merchant of Record, which processes your order, payment, taxes and refunds under its own privacy policy.
• Cloudflare, which hosts the website and the license server and forwards our email.
• Google, which provides our email inbox and the fonts used on this site.
• Professional advisers, and authorities where the law requires it.

We do not sell your data or use it for advertising. Some of these providers process data outside your country; they protect it with standard contractual safeguards.

Cookies

This site does not use its own tracking or advertising cookies. The Paddle checkout may set cookies needed to complete a payment and prevent fraud.

How long we keep it

Order and activation data are kept for as long as your license exists, and longer only where the law requires it. Support emails are kept for up to two years after the last message.

Security

We keep the data on access-controlled services, sent over encrypted connections, and limit access to what is needed to support you.

Your rights

You can ask to see, correct, export or delete your data, or object to how we use it, by writing to hello@shadowgapstudio.com. We reply within one month. You also have the right to complain to the data protection authority in your country (in Georgia, the Personal Data Protection Service).